Seth points us to a story in last week’s Hartford Courant, uncovering quite the scandal over at Best Buy. Apparently, Best Buy has a secret intranet site which lists higher prices than its normal, consumer-based web site.
When a customer comes in to the store saying they’ve found an item for a lower price on the Best Buy website, salespeople have been pulling up the intranet version, with the higher prices.
What kills me is Best Buy’s reaction. First, they denied the existence of the intranet site. Then, caught with their pants down, they actually said, “the company never intended to mislead customers.”
This makes my head hurt.
The sad predictability of the matter is that probably nothing much will happen over Best Buy’s unconscionable action, and there will be no accountability.
But guess who’s going to Circuit City for her next plasma TV?