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Rob Poitras

Congrats on the column, that’s really cool. Regarding the article I take away a few lessons. "Get real", fluff is secondary such as mags & comfy interior but key is still to offer a great service. "Simple solutions win" fixing problems don’t have to be complex, they might take work and thinking a new way but they are usually simple and straight forward. Then as you said in the end "prioritize customer needs" and not the business needs.

David Wolfe

Hey, Michele, way to go. congrats on your new assignment. I'll be sure to check in from time to time!

Best,

David

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